Frequently Asked Questions (FAQ)

No, we don't ship internationally but cover following EU countries and regions:
- Domestic delivery: Germany
- and the following EU countries: Belgium, Denmark, France, Italy, Netherlands, Poland, Portugal, Sweden, Spain, Czech Republic, Austria, Switzerland

Learn more about shipping coverage, shipping rate and delivery time

The shipping and delivery of fastplus.eu will cover the following EU countries and regions:

Shipping Costs (including VAT)

Domestic deliveries (Germany):

We calculate the shipping costs at a flat rate of €5,90 per order. From an order value of €75.00, we deliver free of charge.

Deliveries abroad:

We calculate the shipping costs abroad according to location and order value as follows:

Zone 1: Austria, Belgium, Netherlands, Luxembourg

• Free shipping for orders ≥ €120
• €7,59-€10,59 for orders < €120
• Transit Time: 2-4 business days

Zone 2: Czechia, Denmark

• Free shipping for orders ≥ €120
• €8,99-€10,99 for orders < €120
• Transit Time: 4-6 business days

 Zone 3: France

• Free shipping for orders ≥ €120
• €10,69-€13,69 for orders < €120
• Transit Time: 2-8 business days

• Free shipping for orders ≥ €120
• €11,39-€14,39 for orders < €120
• Transit Time: 2-8 business days

 Zone 5: Italy, Poland

• Free shipping for orders ≥ €120
• €11,29-€14,49 for orders < €120
• Transit Time: 2-8 business days

 Zone 6: Portugal and Sweden

• Free shipping for orders ≥ €130
• From €7,59 for orders < €130
• Transit Time: 2-7 business days

Zone 7: Croatia, Latvia, Lithuania, Norway, Malta

• Free shipping for orders ≥ €150
• €23,56-€27,13 for orders < €150
• Transit Time: 6-8 business days

Switzerland

• €28,00 for orders < €100
• €32,00 for orders < €150
• €39,00 for orders ≥ €150
• Transit Time: 6-8 business days

The shipping costs are subject to change without prior notice and can only be determined when the items are in the shopping cart.

Delivery times

Unless a different period is specified in the respective offer, the goods are delivered domestically (Germany) within 3 - 5 business days, for deliveries abroad within 4 - 10 business days after the conclusion of the contract (if advance payment has been agreed upon, after the date of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

If there are any questions about shipping and delivery, please feel no hesitation to contact us.

Anyone from Germany or the main EU countries can place orders at Fastplus Abrasives online store, you can place the items into cart and check out after filling in consignee information and completing payment.
If you are having difficulties, please contact our customer service.

Currently, we accept payment by PayPal only, but you can still pay by deposit card/credit card through PayPal, details from Payment Method

Please send email to support@fastplus.eu immediately, our team will assist you to rectify the problem before the order is picked up by the carrier to avoid any expense incurred, please check our order cancellation policy.

Yes, this Fastplus store is DTC store, mainly for individual customers, since we are abrasive manufacturer, Fastplus has full ability to serve business customers with OEM/ODM requests.

Please send email to support@fastplus.eu with a subjest: "Return my order", our team will help you to return the items you ordered, but please read our return policy carefully before sending the email.

Tracking numbers are included in an email sent to the customer after each order is shipped. Use the provided tracking information to confirm directly with the shipper. If you need more assistance, please contact Fastplus.